Salon Policies

• Booking: Clients must book appointments online in advance. Walk-ins are welcomed based on availability.

• Cancellations: Require at least 24-48 hours’ notice. Late cancellations will result in a fee of 25% of the service. 

• No-Show Policy: Clients who miss an appointment without notice will be required to pay 35% of your Service. 

• Clients arriving more than 20 minutes late may need to reschedule or receive a shortened service.

• If late arrivals affect other appointments a late fee may apply. 

• Certain services may require a non-refundable deposit to secure the appointment.

• Full payment is due at the time of service.

• Accepted payment methods: (You can pay through Booksy app, cash, Zelle, Venmo, Cash app  or Tap pay.)

• No refunds on services. If a client is dissatisfied, they must notify the salon within [3] days for a potential adjustment.

• Adjustments will be offered at the salon’s discretion and must be booked within [7] days of the original service.

• Due to safety and space limitations, children and extra guests are only allowed to stay in the waiting area. 

• Parents/guardians must supervise children at all times.

• Clients with scalp conditions (e.g., lice, infections) may be refused service until the issue is resolved.

• Please arrive with detangled hair (if required for the service). Detangling fees may apply.

• The salon is not responsible for lost or damaged personal items. If anything is left in the salon, you have 30 days before it’s thrown out. 

• Client information is confidential and will not be shared without consent.

The salon maintains a zero-tolerance policy for disrespectful or inappropriate behavior. Clients who violate this policy will be refused service.